The global unified communications market size is expected to reach around US$ 385.21 billion by 2030 and is expected to grow at an impressive double-digit rate of 18% from 2022 to 2030.
The study includes drivers and restraints of this market. The study provides an analysis of the global unified communications market for the period 2017-2030, wherein 2022 to 2030 is the forecast period and 2021 is considered as the base year.
Report Highlights
- On the basis of product, on-premise segment holds the largest market share in the global unified communications market.On-premise unified communications do not necessitate a high-speed internet connection. However, as compared to other types of unified communications platforms, this one is incredibly expensive.
- On the basis of solution, instant and unified messaging segment holds the largest market share in the global unified communications market. Instant and unified messaging enables businesses to interact and engage with customers and workers at lightning speed. The expansion of the instant and unified messaging industry is being driven by the increase in smartphone adoption.
- On the basis of organization size, large enterprises segment holds the largest market share in the global unified communications market. Large information technology (IT) companies demand innovative communication platforms. This allows them to work more effectively and efficiently. There are numerous departments in huge corporations.
- On the basis of end use, enterprises segment holds the largest market share in the global unified communications market. The number of people working from home has risen dramatically. For this, businesses require a high-level communications platform. The deployment of a unified communications platform for large organizations has made this possible.
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Report Scope of the Unified Communications Market
| Report Coverage | Details |
| Market Size by 2030 | USD 385.21 Billion |
| Growth Rate from 2022 to 2030 | CAGR of 18% |
| Europe Market Share in 2021 | 50% |
| On-premise Segment Market Share in 2021 | 51% |
| Base Year | 2021 |
Market Dynamics
Drivers
Growing adoption of internet of things in unified communications
The internet of things is helping to shift unified communications platforms to automated systems. The internet of things is mostly used in healthcare sector where day to day communication is very important. The internet of things also helps to process data effectively and efficiently. As a result, growing adoption of internet of things in unified communications is driving the growth of global unified communications market over the forecast period.
Restraints
Concerns regarding data privacy and security
The data stored during communications with the help of unified communications is quite confidential in nature. Therefore, big organizations are concerned for using unified communications solutions and platforms for regular operations. Thus, concerns regarding data privacy and security are hindering the growth of global unified communications market.
Opportunities
Growing government initiatives
The government all around the globe is taking constant efforts for the installation of unified communications platforms in various sectors. In addition, the government agencies have also started adopting unified communications solutions for daily operations. Moreover, they are heavily investing for the development of unified communications market. The market players are also collaborating with government of developed and developing regions. Thus, growing government initiatives are creating lucrative opportunities for the expansion of global unified communications market during the forecast period.
Challenges
Lack of favorable government regulations and guidelines
The unified communications market is not regulated with certain government guidelines and regulations. Due to this, data and information is not secured for large and small and medium sized enterprises. The data can be easily hacked by hackers. Therefore, strict government regulations must be imposed for such situations. As a result, lack of favorable government regulations and guidelines is a major challenge for the expansion of global unified communications market.
Recent Developments
- Tevatel developed the ‘doocti’ revolutionary cloud telephone technology in August 2020 to transform sales support services. The platform improves sales productivity by boosting cooperation and flexibility in business processes.
- In July 2020, Airtel introduced BlueJeans, a video conferencing app in India. Airtel has teamed with Verizon owned BlueJeans in the U.S. to develop a video conferencing software for Indian users.
Research Methodology
A unique research methodology has been utilized to conduct comprehensive research on the growth of the global unified communications market and arrive at conclusions on the future growth prospects of the market. This research methodology is a combination of primary and secondary research, which helps analysts warrant the accuracy and reliability of the draw conclusions. Secondary sources referred to by analysts during the production of the global market report include statistics from company annual reports, SEC filings, company websites, World Bank database, investor presentations, regulatory databases, government publications, and industry white papers. Analysts have also interviewed senior managers, product portfolio managers, CEOs, VPs, and market intelligence managers, who contributed to the production of our study on the market as a primary source.
These primary and secondary sources provided exclusive information during interviews, which serves as a validation from mattress topper industry leaders. Access to an extensive internal repository and external proprietary databases allows this report to address specific details and questions about the global unified communications market with accuracy. The study also uses the top-down approach to assess the numbers for each segment and the bottom-up approach to counter-validate them. This has helped to estimates the future prospects of the global market more reliable and accurate.
Why should you invest in this report?
If you are aiming to enter the global unified communications market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for unified communications are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030, so that you can plan your strategies to enter this market accordingly.
Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.
Some of the prominent players in the global unified communications market include:
- Zoom
- Cisco
- Microsoft
- LogMeln
- Fuze
- Avaya
- RingCentral
- Windstream Intellectual Property Services
- Alcatel-Lucent Enterprise
Market Segmentation:
By Product
- Hosted
- On-premise
By Solution
- Instant and Unified Messaging
- Audio and Video Conferencing
- IP Telephony
- Contact Centre
- Mobility
- Others
By Organization Size
- SMEs
- Large Enterprises
By End Use
- Enterprises
- Education
- Government
- Healthcare
- Energy and Utilities
- IT and Telecom
- Retail
- BFSI
- Aerospace and Defence
- Others
Regional Analysis:
The geographical analysis of the global unified communications market has been done for North America, Europe, Asia-Pacific, and the Rest of the World.
The North American Market is again segmented into the US, Canada, and Mexico. Coming to the European Market, it can be segmented further into the UK, Germany, France, Italy, Spain, and the rest. Coming to the Asia-Pacific, the global unified communications Market is segmented into China, India, Japan, and Rest of Asia Pacific. Among others, the market is segmented into the Middle East and Africa, (GCC, North Africa, South Africa and Rest of the Middle East & Africa).
Key Questions Answered by the Report:
- What will be the size of the global unified communications market in 2030?
- What is the expected CAGR for the unified communications market between 2021 and 2030?
- Which are the top players active in this global market?
- What are the key drivers of this global market?
- How will the market situation change in the coming years?
- Which region held the highest market share in this global market?
- What are the common business tactics adopted by players?
- What is the growth outlook of the global unified communications market?
TABLE OF CONTENT
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Unified Communications Market
5.1. COVID-19 Landscape: Unified Communications Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Unified Communications Market, By Product
8.1. Unified Communications Market, by Product Type, 2022-2030
8.1.1. Hosted
8.1.1.1. Market Revenue and Forecast (2017-2030)
8.1.2. On-premise
8.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 9. Global Unified Communications Market, By Solution
9.1. Unified Communications Market, by Solution, 2022-2030
9.1.1. Instant and Unified Messaging
9.1.1.1. Market Revenue and Forecast (2017-2030)
9.1.2. Audio and Video Conferencing
9.1.2.1. Market Revenue and Forecast (2017-2030)
9.1.3. IP Telephony
9.1.3.1. Market Revenue and Forecast (2017-2030)
9.1.4. Mobility
9.1.4.1. Market Revenue and Forecast (2017-2030)
9.1.5. Contact Centre
9.1.5.1. Market Revenue and Forecast (2017-2030)
9.1.6. Others
9.1.6.1. Market Revenue and Forecast (2017-2030)
Chapter 10. Global Unified Communications Market, By Organization Size
10.1. Unified Communications Market, by Organization Size Type, 2022-2030
10.1.1. SMEs
10.1.1.1. Market Revenue and Forecast (2017-2030)
10.1.2. Large Enterprises
10.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 11. Global Unified Communications Market, By End Use
11.1. Unified Communications Market, by End Use Type, 2022-2030
11.1.1. Enterprises
11.1.1.1. Market Revenue and Forecast (2017-2030)
11.1.2. Education
11.1.2.1. Market Revenue and Forecast (2017-2030)
11.1.3. Government
11.1.3.1. Market Revenue and Forecast (2017-2030)
11.1.4. Healthcare
11.1.4.1. Market Revenue and Forecast (2017-2030)
11.1.5. Energy and Utilities
11.1.5.1. Market Revenue and Forecast (2017-2030)
11.1.6. Aerospace and Defence
11.1.6.1. Market Revenue and Forecast (2017-2030)
11.1.7. BFSI
11.1.7.1. Market Revenue and Forecast (2017-2030)
11.1.8. Retail
11.1.8.1. Market Revenue and Forecast (2017-2030)
11.1.9. IT and Telecom
11.1.9.1. Market Revenue and Forecast (2017-2030)
11.1.10. Others
11.1.10.1. Market Revenue and Forecast (2017-2030)
Chapter 12. Global Unified Communications Market, Regional Estimates and Trend Forecast
12.1. North America
12.1.1. Market Revenue and Forecast, by Product (2017-2030)
12.1.2. Market Revenue and Forecast, by Solution (2017-2030)
12.1.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.1.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.1.5. U.S.
12.1.5.1. Market Revenue and Forecast, by Product (2017-2030)
12.1.5.2. Market Revenue and Forecast, by Solution (2017-2030)
12.1.5.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.1.5.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.1.6. Rest of North America
12.1.6.1. Market Revenue and Forecast, by Product (2017-2030)
12.1.6.2. Market Revenue and Forecast, by Solution (2017-2030)
12.1.6.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.1.6.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.2. Europe
12.2.1. Market Revenue and Forecast, by Product (2017-2030)
12.2.2. Market Revenue and Forecast, by Solution (2017-2030)
12.2.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.2.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.2.5. UK
12.2.5.1. Market Revenue and Forecast, by Product (2017-2030)
12.2.5.2. Market Revenue and Forecast, by Solution (2017-2030)
12.2.5.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.2.5.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.2.6. Germany
12.2.6.1. Market Revenue and Forecast, by Product (2017-2030)
12.2.6.2. Market Revenue and Forecast, by Solution (2017-2030)
12.2.6.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.2.6.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.2.7. France
12.2.7.1. Market Revenue and Forecast, by Product (2017-2030)
12.2.7.2. Market Revenue and Forecast, by Solution (2017-2030)
12.2.7.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.2.7.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.2.8. Rest of Europe
12.2.8.1. Market Revenue and Forecast, by Product (2017-2030)
12.2.8.2. Market Revenue and Forecast, by Solution (2017-2030)
12.2.8.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.2.8.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.3. APAC
12.3.1. Market Revenue and Forecast, by Product (2017-2030)
12.3.2. Market Revenue and Forecast, by Solution (2017-2030)
12.3.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.3.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.3.5. India
12.3.5.1. Market Revenue and Forecast, by Product (2017-2030)
12.3.5.2. Market Revenue and Forecast, by Solution (2017-2030)
12.3.5.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.3.5.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.3.6. China
12.3.6.1. Market Revenue and Forecast, by Product (2017-2030)
12.3.6.2. Market Revenue and Forecast, by Solution (2017-2030)
12.3.6.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.3.6.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.3.7. Japan
12.3.7.1. Market Revenue and Forecast, by Product (2017-2030)
12.3.7.2. Market Revenue and Forecast, by Solution (2017-2030)
12.3.7.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.3.7.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.3.8. Rest of APAC
12.3.8.1. Market Revenue and Forecast, by Product (2017-2030)
12.3.8.2. Market Revenue and Forecast, by Solution (2017-2030)
12.3.8.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.3.8.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.4. MEA
12.4.1. Market Revenue and Forecast, by Product (2017-2030)
12.4.2. Market Revenue and Forecast, by Solution (2017-2030)
12.4.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.4.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.4.5. GCC
12.4.5.1. Market Revenue and Forecast, by Product (2017-2030)
12.4.5.2. Market Revenue and Forecast, by Solution (2017-2030)
12.4.5.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.4.5.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.4.6. North Africa
12.4.6.1. Market Revenue and Forecast, by Product (2017-2030)
12.4.6.2. Market Revenue and Forecast, by Solution (2017-2030)
12.4.6.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.4.6.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.4.7. South Africa
12.4.7.1. Market Revenue and Forecast, by Product (2017-2030)
12.4.7.2. Market Revenue and Forecast, by Solution (2017-2030)
12.4.7.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.4.7.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.4.8. Rest of MEA
12.4.8.1. Market Revenue and Forecast, by Product (2017-2030)
12.4.8.2. Market Revenue and Forecast, by Solution (2017-2030)
12.4.8.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.4.8.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.5. Latin America
12.5.1. Market Revenue and Forecast, by Product (2017-2030)
12.5.2. Market Revenue and Forecast, by Solution (2017-2030)
12.5.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.5.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.5.5. Brazil
12.5.5.1. Market Revenue and Forecast, by Product (2017-2030)
12.5.5.2. Market Revenue and Forecast, by Solution (2017-2030)
12.5.5.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.5.5.4. Market Revenue and Forecast, by End Use Type (2017-2030)
12.5.6. Rest of LATAM
12.5.6.1. Market Revenue and Forecast, by Product (2017-2030)
12.5.6.2. Market Revenue and Forecast, by Solution (2017-2030)
12.5.6.3. Market Revenue and Forecast, by Organization Size Type (2017-2030)
12.5.6.4. Market Revenue and Forecast, by End Use Type (2017-2030)
Chapter 13. Company Profiles
13.1. Zoom
13.1.1. Company Overview
13.1.2. Product Offerings
13.1.3. Financial Performance
13.1.4. Recent Initiatives
13.2. Google
13.2.1. Company Overview
13.2.2. Product Offerings
13.2.3. Financial Performance
13.2.4. Recent Initiatives
13.3. Cisco
13.3.1. Company Overview
13.3.2. Product Offerings
13.3.3. Financial Performance
13.3.4. Recent Initiatives
13.4. Microsoft
13.4.1. Company Overview
13.4.2. Product Offerings
13.4.3. Financial Performance
13.4.4. Recent Initiatives
13.5. LogMeln
13.5.1. Company Overview
13.5.2. Product Offerings
13.5.3. Financial Performance
13.5.4. Recent Initiatives
13.6. Fuze
13.6.1. Company Overview
13.6.2. Product Offerings
13.6.3. Financial Performance
13.6.4. Recent Initiatives
13.7. Avaya
13.7.1. Company Overview
13.7.2. Product Offerings
13.7.3. Financial Performance
13.7.4. Recent Initiatives
13.8. RingCentral
13.8.1. Company Overview
13.8.2. Product Offerings
13.8.3. Financial Performance
13.8.4. Recent Initiatives
13.9. Windstream Intellectual Property Services
13.9.1. Company Overview
13.9.2. Product Offerings
13.9.3. Financial Performance
13.9.4. Recent Initiatives
13.10. Alcatel-Lucent Enterprise
13.10.1. Company Overview
13.10.2. Product Offerings
13.10.3. Financial Performance
13.10.4. Recent Initiatives
Chapter 14. Research Methodology
14.1. Primary Research
14.2. Secondary Research
14.3. Assumptions
Chapter 15. Appendix
15.1. About Us
15.2. Glossary of Terms
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