The global customer relationship management market size is expected to reach around US$ 170 billion by 2030 and is expected to grow at an impressive double-digit rate of 13.3% from 2022 to 2030. Customer Relationship Management helps in adopting digitalization and it is expected to help in the growth of the market during the forecast.
The study includes drivers and restraints of this market. The study provides an analysis of the global customer relationship management market for the period 2017-2030, wherein 2022 to 2030 is the forecast period and 2021 is considered as the base year.
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Report Scope of the Customer Relationship Management Market
| Report Coverage | Details |
| Market Size by 2030 | USD 170 Billion |
| Growth Rate from 2022 to 2030 | CAGR of 13.3% |
| North America Market Share in 2021 | 44% |
| Deployment Segment Market Share in 2021 | 51% |
| Base Year | 2021 |
| Forecast Period | 2022 to 2030 |
Research Methodology
A unique research methodology has been utilized to conduct comprehensive research on the growth of the global customer relationship management market and arrive at conclusions on the future growth prospects of the market. This research methodology is a combination of primary and secondary research, which helps analysts warrant the accuracy and reliability of the draw conclusions. Secondary sources referred to by analysts during the production of the global market report include statistics from company annual reports, SEC filings, company websites, World Bank database, investor presentations, regulatory databases, government publications, and industry white papers. Analysts have also interviewed senior managers, product portfolio managers, CEOs, VPs, and market intelligence managers, who contributed to the production of our study on the market as a primary source.
These primary and secondary sources provided exclusive information during interviews, which serves as a validation from mattress topper industry leaders. Access to an extensive internal repository and external proprietary databases allows this report to address specific details and questions about the global customer relationship management market with accuracy. The study also uses the top-down approach to assess the numbers for each segment and the bottom-up approach to counter-validate them. This has helped to estimates the future prospects of the global market more reliable and accurate.
Why should you invest in this report?
If you are aiming to enter the global customer relationship management market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for customer relationship management are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030, so that you can plan your strategies to enter this market accordingly.
Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.
Some of the prominent players in the global customer relationship management market include:
- Salesforce.com, Inc.
- Oracle Corporation
- ADOBE INC.
- SugarCRM Inc.
- Insightly Inc.
- Microsoft Corporation
- SAP SE
- Zoho Corporation Pvt. Ltd
- Copper CRM, Inc.
- Creatio
Market Segmentation:
By Component
- Software
- Services
By Deployment
- On-Premise
- Cloud
- Hybrid
By Application
- Marketing and sales automation
- Customer management
- Lead generation and customer retention
- Others.
By End User
- BFSI
- Manufacturing
- Retail and consumer goods
- Health care
- IT and telecommunications
By Solution
- Customer Service
- Customer Experience Management
- CRM Analytics
- Marketing Automation
- Salesforce Automation
- Social Media Monitoring
- Others
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprise
Regional Analysis:
The geographical analysis of the global customer relationship management market has been done for North America, Europe, Asia-Pacific, and the Rest of the World.
The North American Market is again segmented into the US, Canada, and Mexico. Coming to the European Market, it can be segmented further into the UK, Germany, France, Italy, Spain, and the rest. Coming to the Asia-Pacific, the global customer relationship management Market is segmented into China, India, Japan, and Rest of Asia Pacific. Among others, the market is segmented into the Middle East and Africa, (GCC, North Africa, South Africa and Rest of the Middle East & Africa).
Key Questions Answered by the Report:
- What will be the size of the global customer relationship management market in 2030?
- What is the expected CAGR for the customer relationship management market between 2021 and 2030?
- Which are the top players active in this global market?
- What are the key drivers of this global market?
- How will the market situation change in the coming years?
- Which region held the highest market share in this global market?
- What are the common business tactics adopted by players?
- What is the growth outlook of the global customer relationship management market?
TABLE OF CONTENT
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Enterprise Size Procurement Analysis
4.3.2. Sales and Distribution Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Customer Relationship Management Market
5.1. COVID-19 Landscape: Customer Relationship Management Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Customer Relationship Management Market, By Component
8.1. Customer Relationship Management Market, by Component, 2022-2030
8.1.1. Software
8.1.1.1. Market Revenue and Forecast (2017-2030)
8.1.2. Services
8.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 9. Global Customer Relationship Management Market, By Deployment
9.1. Customer Relationship Management Market, by Deployment, 2022-2030
9.1.1. On-Premise
9.1.1.1. Market Revenue and Forecast (2017-2030)
9.1.2. Cloud
9.1.2.1. Market Revenue and Forecast (2017-2030)
9.1.2. Hybrid
9.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 10. Global Customer Relationship Management Market, By Application
10.1. Customer Relationship Management Market, by Application, 2022-2030
10.1.1. Marketing and sales automation
10.1.1.1. Market Revenue and Forecast (2017-2030)
10.1.2. Customer management
10.1.2.1. Market Revenue and Forecast (2017-2030)
10.1.3. Lead generation and customer retention
10.1.3.1. Market Revenue and Forecast (2017-2030)
10.1.4. Others
10.1.4.1. Market Revenue and Forecast (2017-2030)
Chapter 11. Global Customer Relationship Management Market, By End User
11.1. Customer Relationship Management Market, by End User, 2022-2030
11.1.1. BFSI
11.1.1.1. Market Revenue and Forecast (2017-2030)
11.1.2. Manufacturing
11.1.2.1. Market Revenue and Forecast (2017-2030)
11.1.3. Retail and consumer goods
11.1.3.1. Market Revenue and Forecast (2017-2030)
11.1.4. Health care
11.1.4.1. Market Revenue and Forecast (2017-2030)
11.1.5. IT and telecommunications
11.1.5.1. Market Revenue and Forecast (2017-2030)
Chapter 12. Global Customer Relationship Management Market, By Solution
12.1. Customer Relationship Management Market, by Solution, 2022-2030
12.1.1. Customer Service
12.1.1.1. Market Revenue and Forecast (2017-2030)
12.1.2. Customer Experience Management
12.1.2.1. Market Revenue and Forecast (2017-2030)
12.1.3. CRM Analytics
12.1.3.1. Market Revenue and Forecast (2017-2030)
12.1.4. Marketing Automation
12.1.4.1. Market Revenue and Forecast (2017-2030)
12.1.5. Salesforce Automation
12.1.5.1. Market Revenue and Forecast (2017-2030)
12.1.6. Social Media Monitoring
12.1.6.1. Market Revenue and Forecast (2017-2030)
12.1.7. Others
12.1.7.1. Market Revenue and Forecast (2017-2030)
Chapter 13. Global Customer Relationship Management Market, By Enterprise Size
13.1. Customer Relationship Management Market, by Enterprise Size, 2022-2030
13.1.1. Large Enterprises
13.1.1.1. Market Revenue and Forecast (2017-2030)
13.1.2. Small & Medium Enterprise
13.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 14. Global Customer Relationship Management Market, Regional Estimates and Trend Forecast
14.1. North America
14.1.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.5. Market Revenue and Forecast, by Solution (2017-2030)
14.1.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.7. U.S.
14.1.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.8. Market Revenue and Forecast, by Solution (2017-2030)
14.1.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.9. Rest of North America
14.1.9.1. Market Revenue and Forecast, by Component (2017-2030)
14.1.9.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.9.3. Market Revenue and Forecast, by Application (2017-2030)
14.1.9.4. Market Revenue and Forecast, by End User (2017-2030)
14.1.10. Market Revenue and Forecast, by Solution (2017-2030)
14.1.11. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.1.11.1.
14.2. Europe
14.2.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.5. Market Revenue and Forecast, by Solution (2017-2030)
14.2.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.7.
14.2.8. UK
14.2.8.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.8.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.8.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.9. Market Revenue and Forecast, by End User (2017-2030)
14.2.10. Market Revenue and Forecast, by Solution (2017-2030)
14.2.10.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.11. Germany
14.2.11.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.11.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.11.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.12. Market Revenue and Forecast, by End User (2017-2030)
14.2.13. Market Revenue and Forecast, by Solution (2017-2030)
14.2.14. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.14.1.
14.2.15. France
14.2.15.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.15.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.15.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.15.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.16. Market Revenue and Forecast, by Solution (2017-2030)
14.2.16.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.2.17. Rest of Europe
14.2.17.1. Market Revenue and Forecast, by Component (2017-2030)
14.2.17.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.17.3. Market Revenue and Forecast, by Application (2017-2030)
14.2.17.4. Market Revenue and Forecast, by End User (2017-2030)
14.2.18. Market Revenue and Forecast, by Solution (2017-2030)
14.2.18.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3. APAC
14.3.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.7. India
14.3.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.8. Market Revenue and Forecast, by Solution (2017-2030)
14.3.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.10. China
14.3.10.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.10.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.10.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.10.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.11. Market Revenue and Forecast, by Solution (2017-2030)
14.3.11.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.12. Japan
14.3.12.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.12.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.12.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.12.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.12.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.12.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.3.13. Rest of APAC
14.3.13.1. Market Revenue and Forecast, by Component (2017-2030)
14.3.13.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.13.3. Market Revenue and Forecast, by Application (2017-2030)
14.3.13.4. Market Revenue and Forecast, by End User (2017-2030)
14.3.13.5. Market Revenue and Forecast, by Solution (2017-2030)
14.3.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4. MEA
14.4.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.7. GCC
14.4.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.8. Market Revenue and Forecast, by Solution (2017-2030)
14.4.9. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.10. North Africa
14.4.10.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.10.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.10.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.10.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.11. Market Revenue and Forecast, by Solution (2017-2030)
14.4.12. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.13. South Africa
14.4.13.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.13.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.13.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.13.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.13.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.13.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.4.14. Rest of MEA
14.4.14.1. Market Revenue and Forecast, by Component (2017-2030)
14.4.14.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.14.3. Market Revenue and Forecast, by Application (2017-2030)
14.4.14.4. Market Revenue and Forecast, by End User (2017-2030)
14.4.14.5. Market Revenue and Forecast, by Solution (2017-2030)
14.4.14.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5. Latin America
14.5.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.5. Market Revenue and Forecast, by Solution (2017-2030)
14.5.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5.7. Brazil
14.5.7.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.7.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.7.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.7.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.8. Market Revenue and Forecast, by Solution (2017-2030)
14.5.8.1. Market Revenue and Forecast, by Enterprise Size (2017-2030)
14.5.9. Rest of LATAM
14.5.9.1. Market Revenue and Forecast, by Component (2017-2030)
14.5.9.2. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.9.3. Market Revenue and Forecast, by Application (2017-2030)
14.5.9.4. Market Revenue and Forecast, by End User (2017-2030)
14.5.9.5. Market Revenue and Forecast, by Solution (2017-2030)
14.5.9.6. Market Revenue and Forecast, by Enterprise Size (2017-2030)
Chapter 15. Company Profiles
15.1. Salesforce.com, Inc.
15.1.1. Company Overview
15.1.2. Product Offerings
15.1.3. Financial Performance
15.1.4. Recent Initiatives
15.2. Oracle Corporation
15.2.1. Company Overview
15.2.2. Product
15.2.3. Financial Performance
15.2.4. Recent Initiatives
15.3. ADOBE INC.
15.3.1. Company Overview
15.3.2. Product Offerings
15.3.3. Financial Performance
15.3.4. Recent Initiatives
15.4. SugarCRM Inc
15.4.1. Company Overview
15.4.2. Product Offerings
15.4.3. Financial Performance
15.4.4. Recent Initiatives
15.5. Insightly Inc.
15.5.1. Company Overview
15.5.2. Product Offerings
15.5.3. Financial Performance
15.5.4. Recent Initiatives
15.6. Microsoft Corporation
15.6.1. Company Overview
15.6.2. Product Offerings
15.6.3. Financial Performance
15.6.4. Recent Initiatives
15.7. SAP SE
15.7.1. Company Overview
15.7.2. Product Offerings
15.7.3. Financial Performance
15.7.4. Recent Initiatives
15.8. Zoho Corporation Pvt. Ltd
15.8.1. Company Overview
15.8.2. Product Offerings
15.8.3. Financial Performance
15.8.4. Recent Initiatives
15.9. Copper CRM, Inc.
15.9.1. Company Overview
15.9.2. Product Offerings
15.9.3. Financial Performance
15.9.4. Recent Initiatives
15.10. Creatio
15.10.1. Company Overview
15.10.2. Product Offerings
15.10.3. Financial Performance
15.10.4. Recent Initiatives
Chapter 16. Research Methodology
16.1. Primary Research
16.2. Secondary Research
16.3. Assumptions
Chapter 17. Appendix
17.1. About Us
17.2. Glossary of Terms
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