The global business process outsourcing market size is expected to reach around US$ 576.98 billion by 2030 from US$ 268.21 billion in 2021 and is expected to grow at an impressive double-digit rate of 8.9% from 2022 to 2030.
The study includes drivers and restraints of this market. The study provides an analysis of the global business process outsourcing market for the period 2017-2030, wherein 2022 to 2030 is the forecast period and 2021 is considered as the base year.
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Research Methodology
A unique research methodology has been utilized to conduct comprehensive research on the growth of the global business process outsourcing market and arrive at conclusions on the future growth prospects of the market. This research methodology is a combination of primary and secondary research, which helps analysts warrant the accuracy and reliability of the draw conclusions. Secondary sources referred to by analysts during the production of the global market report include statistics from company annual reports, SEC filings, company websites, World Bank database, investor presentations, regulatory databases, government publications, and industry white papers. Analysts have also interviewed senior managers, product portfolio managers, CEOs, VPs, and market intelligence managers, who contributed to the production of our study on the market as a primary source.
These primary and secondary sources provided exclusive information during interviews, which serves as a validation from mattress topper industry leaders. Access to an extensive internal repository and external proprietary databases allows this report to address specific details and questions about the global business process outsourcing market with accuracy. The study also uses the top-down approach to assess the numbers for each segment and the bottom-up approach to counter-validate them. This has helped to estimates the future prospects of the global market more reliable and accurate.
Market Scope:
| Report Coverage | Details |
| Market Size by 2030 | USD 576.98 Billion |
| Growth Rate from 2022 to 2030 | CAGR of 8.9% |
| North America Market Share in 2020 | 36% |
| IT and telecommunications Market Share in 2020 | 34% |
| Customer Services Market Share in 2020 | 31% |
| Forecast Period | 2022 to 2030 |
Report Highlights
- Based on the service type, the customer services segment is the fastest growing segment in the global business process outsourcing market. The segment is growing due to a growing focus on customer satisfaction and increased spending on contact centers.
- Based on the end use, the IT and telecommunications segment is the fastest growing segment in the global business process outsourcing market. The growth of the segment is being boosted by a rise in information technology investment in small firms as a result of digital transformation.
Market Dynamics
Drivers
Cost effectiveness of business process outsourcing
The outsourcing is very trending concept in any field. The business process outsourcing organizations is helping to cut the costs and expenses related to any type of business tasks or processes. The business process outsourcing is very efficient in terms of cost and time savings. The proper management of business processes is possible due to the business process outsourcing market players. These market players are adopting new and innovative technologies for reducing cost burden. Thus, this factor is supporting the growth of the global business process outsourcing market.
Restraints
Security issues
One of the major factors hindering the growth of the global business process outsourcing market is the data privacy and security issues. During the business process outsourcing, lot of information is communicated to third party. This information can be misused or shared with competitors. Moreover, the data from database can also be hacked with the help of hackers. As a result, the security and data privacy concerns are hampering the growth of the global business process outsourcing market over the projected period.
Opportunities
Access to up-to-date technologies
Purchasing a licensed version of the most recent software and other technologies is prohibitively expensive. This proposition is also risky, particularly for small and medium-sized businesses that cannot afford to devote a consistent budget to purchasing the latest technologies. As a result, staying up to date on the latest developments becomes difficult for a company. The global organizations benefit more from outsourcing to companies that already have access to the technology and relevant expertise.Thus, the access to up-to-date technologies is creating lucrative opportunities for the growth of the business process outsourcing market.
Challenges
Service costs are underestimated
The organizations that use business process outsourcing to handle tasks frequently underestimate their budgets. The operating costs are frequently overlooked. Even so, there are hidden costs associated with selecting a vendor, currency conversion and value fluctuations, hardware and software upgrades, internal transitions, and the possibility of a decrease in worker productivity. As a result, this factor is a major challenge for the growth of the business process outsourcing market during the forecast period.
Why should you invest in this report?
If you are aiming to enter the global business process outsourcing market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for business process outsourcing are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030, so that you can plan your strategies to enter this market accordingly.
Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.
Some of the prominent players in the global business process outsourcing market include:
- Tech Mahindra Limited
- HCL Technologies Limited
- Tata Consultancy Services Limited
- IBM Corporation
- Wipro Limited
- NCR Corporation
- Infosys Limited
- Invensis Technologies Pvt. Ltd
- Unity Communications
- Plaxonic Technologies
Market Segmentation:
By Service Type
- Finance & Accounting
- Human Resource
- KPO
- Procurement
- Customer Services
- Others
By End Use
- BFSI
- Healthcare
- Manufacturing
- IT & Telecommunications
- Retail
- Others
By Outsourcing Type
- Offsource
- Nearshore Onshore
By Deployment Model
- Cloud
- On Premise
By Organization Size
- Large Enterprises
- SMEs
By Ownership
- Captive
- Third Party
Regional Analysis:
The geographical analysis of the global business process outsourcing market has been done for North America, Europe, Asia-Pacific, and the Rest of the World.
The North American Market is again segmented into the US, Canada, and Mexico. Coming to the European Market, it can be segmented further into the UK, Germany, France, Italy, Spain, and the rest. Coming to the Asia-Pacific, the global business process outsourcing Market is segmented into China, India, Japan, and Rest of Asia Pacific. Among others, the market is segmented into the Middle East and Africa, (GCC, North Africa, South Africa and Rest of the Middle East & Africa).
Key Questions Answered by the Report:
- What will be the size of the global business process outsourcing market in 2030?
- What is the expected CAGR for the business process outsourcing market between 2021 and 2030?
- Which are the top players active in this global market?
- What are the key drivers of this global market?
- How will the market situation change in the coming years?
- Which region held the highest market share in this global market?
- What are the common business tactics adopted by players?
- What is the growth outlook of the global business process outsourcing market?
TABLE OF CONTENT
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Ownership Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Business Process Outsourcing Market
5.1. COVID-19 Landscape: Business Process Outsourcing Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Business Process Outsourcing Market, By Service Type
8.1. Business Process Outsourcing Market, by Service Type, 2022-2030
8.1.1. Finance & Accounting
8.1.1.1. Market Revenue and Forecast (2017-2030)
8.1.2. Human Resource
8.1.2.1. Market Revenue and Forecast (2017-2030)
8.1.3. KPO
8.1.3.1. Market Revenue and Forecast (2017-2030)
8.1.4. Procurement
8.1.4.1. Market Revenue and Forecast (2017-2030)
8.1.5. Customer Services
8.1.5.1. Market Revenue and Forecast (2017-2030)
8.1.6. Others
8.1.6.1. Market Revenue and Forecast (2017-2030)
Chapter 9. Global Business Process Outsourcing Market, By End Use Type
9.1. Business Process Outsourcing Market, by End Use Type, 2022-2030
9.1.1. BFSI
9.1.1.1. Market Revenue and Forecast (2017-2030)
9.1.2. Healthcare
9.1.2.1. Market Revenue and Forecast (2017-2030)
9.1.3. Manufacturing
9.1.3.1. Market Revenue and Forecast (2017-2030)
9.1.4. IT & Telecommunications
9.1.4.1. Market Revenue and Forecast (2017-2030)
9.1.5. Retail
9.1.5.1. Market Revenue and Forecast (2017-2030)
9.1.6. Others
9.1.6.1. Market Revenue and Forecast (2017-2030)
Chapter 10. Global Business Process Outsourcing Market, By Outsourcing Type
10.1. Business Process Outsourcing Market, by Outsourcing Type, 2022-2030
10.1.1. Offsource
10.1.1.1. Market Revenue and Forecast (2017-2030)
10.1.2. Nearshore Onshore
10.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 11. Global Business Process Outsourcing Market, By Deployment Type
11.1. Business Process Outsourcing Market, by Deployment Type, 2022-2030
11.1.1. Cloud
11.1.1.1. Market Revenue and Forecast (2017-2030)
11.1.2. On Premise
11.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 12. Global Business Process Outsourcing Market, By Organization
12.1. Business Process Outsourcing Market, by Organization, 2022-2030
12.1.1. Large Enterprises
12.1.1.1. Market Revenue and Forecast (2017-2030)
12.1.2. SMEs
12.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 13. Global Business Process Outsourcing Market, By Ownership
13.1. Business Process Outsourcing Market, by End Use Type, 2022-2030
13.1.1. Captive
13.1.1.1. Market Revenue and Forecast (2017-2030)
13.1.2. Third Party
13.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 14. Global Business Process Outsourcing Market, Regional Estimates and Trend Forecast
14.1. North America
14.1.1. Market Revenue and Forecast, by Service (2017-2030)
14.1.2. Market Revenue and Forecast, by End Use (2017-2030)
14.1.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.1.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.5. Market Revenue and Forecast, by Organization (2017-2030)
14.1.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.1.7. U.S.
14.1.7.1. Market Revenue and Forecast, by Service (2017-2030)
14.1.7.2. Market Revenue and Forecast, by End Use (2017-2030)
14.1.7.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.1.7.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.8. Market Revenue and Forecast, by Organization (2017-2030)
14.1.8.1. Market Revenue and Forecast, by Ownership (2017-2030)
14.1.9. Rest of North America
14.1.9.1. Market Revenue and Forecast, by Service (2017-2030)
14.1.9.2. Market Revenue and Forecast, by End Use (2017-2030)
14.1.9.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.1.9.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.1.10. Market Revenue and Forecast, by Organization (2017-2030)
14.1.11. Market Revenue and Forecast, by Ownership (2017-2030)
14.1.11.1.
14.2. Europe
14.2.1. Market Revenue and Forecast, by Service (2017-2030)
14.2.2. Market Revenue and Forecast, by End Use (2017-2030)
14.2.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.2.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.5. Market Revenue and Forecast, by Organization (2017-2030)
14.2.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.2.7.
14.2.8. UK
14.2.8.1. Market Revenue and Forecast, by Service (2017-2030)
14.2.8.2. Market Revenue and Forecast, by End Use (2017-2030)
14.2.8.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.2.9. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.10. Market Revenue and Forecast, by Organization (2017-2030)
14.2.10.1. Market Revenue and Forecast, by Ownership (2017-2030)
14.2.11. Germany
14.2.11.1. Market Revenue and Forecast, by Service (2017-2030)
14.2.11.2. Market Revenue and Forecast, by End Use (2017-2030)
14.2.11.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.2.12. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.13. Market Revenue and Forecast, by Organization (2017-2030)
14.2.14. Market Revenue and Forecast, by Ownership (2017-2030)
14.2.14.1.
14.2.15. France
14.2.15.1. Market Revenue and Forecast, by Service (2017-2030)
14.2.15.2. Market Revenue and Forecast, by End Use (2017-2030)
14.2.15.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.2.15.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.16. Market Revenue and Forecast, by Organization (2017-2030)
14.2.16.1. Market Revenue and Forecast, by Ownership (2017-2030)
14.2.17. Rest of Europe
14.2.17.1. Market Revenue and Forecast, by Service (2017-2030)
14.2.17.2. Market Revenue and Forecast, by End Use (2017-2030)
14.2.17.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.2.17.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.2.18. Market Revenue and Forecast, by Organization (2017-2030)
14.2.18.1. Market Revenue and Forecast, by Ownership (2017-2030)
14.3. APAC
14.3.1. Market Revenue and Forecast, by Service (2017-2030)
14.3.2. Market Revenue and Forecast, by End Use (2017-2030)
14.3.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.3.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.5. Market Revenue and Forecast, by Organization (2017-2030)
14.3.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.3.7. India
14.3.7.1. Market Revenue and Forecast, by Service (2017-2030)
14.3.7.2. Market Revenue and Forecast, by End Use (2017-2030)
14.3.7.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.3.7.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.8. Market Revenue and Forecast, by Organization (2017-2030)
14.3.9. Market Revenue and Forecast, by Ownership (2017-2030)
14.3.10. China
14.3.10.1. Market Revenue and Forecast, by Service (2017-2030)
14.3.10.2. Market Revenue and Forecast, by End Use (2017-2030)
14.3.10.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.3.10.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.11. Market Revenue and Forecast, by Organization (2017-2030)
14.3.11.1. Market Revenue and Forecast, by Ownership (2017-2030)
14.3.12. Japan
14.3.12.1. Market Revenue and Forecast, by Service (2017-2030)
14.3.12.2. Market Revenue and Forecast, by End Use (2017-2030)
14.3.12.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.3.12.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.12.5. Market Revenue and Forecast, by Organization (2017-2030)
14.3.12.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.3.13. Rest of APAC
14.3.13.1. Market Revenue and Forecast, by Service (2017-2030)
14.3.13.2. Market Revenue and Forecast, by End Use (2017-2030)
14.3.13.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.3.13.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.3.13.5. Market Revenue and Forecast, by Organization (2017-2030)
14.3.13.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.4. MEA
14.4.1. Market Revenue and Forecast, by Service (2017-2030)
14.4.2. Market Revenue and Forecast, by End Use (2017-2030)
14.4.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.4.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.5. Market Revenue and Forecast, by Organization (2017-2030)
14.4.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.4.7. GCC
14.4.7.1. Market Revenue and Forecast, by Service (2017-2030)
14.4.7.2. Market Revenue and Forecast, by End Use (2017-2030)
14.4.7.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.4.7.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.8. Market Revenue and Forecast, by Organization (2017-2030)
14.4.9. Market Revenue and Forecast, by Ownership (2017-2030)
14.4.10. North Africa
14.4.10.1. Market Revenue and Forecast, by Service (2017-2030)
14.4.10.2. Market Revenue and Forecast, by End Use (2017-2030)
14.4.10.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.4.10.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.11. Market Revenue and Forecast, by Organization (2017-2030)
14.4.12. Market Revenue and Forecast, by Ownership (2017-2030)
14.4.13. South Africa
14.4.13.1. Market Revenue and Forecast, by Service (2017-2030)
14.4.13.2. Market Revenue and Forecast, by End Use (2017-2030)
14.4.13.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.4.13.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.13.5. Market Revenue and Forecast, by Organization (2017-2030)
14.4.13.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.4.14. Rest of MEA
14.4.14.1. Market Revenue and Forecast, by Service (2017-2030)
14.4.14.2. Market Revenue and Forecast, by End Use (2017-2030)
14.4.14.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.4.14.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.4.14.5. Market Revenue and Forecast, by Organization (2017-2030)
14.4.14.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.5. Latin America
14.5.1. Market Revenue and Forecast, by Service (2017-2030)
14.5.2. Market Revenue and Forecast, by End Use (2017-2030)
14.5.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.5.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.5. Market Revenue and Forecast, by Organization (2017-2030)
14.5.6. Market Revenue and Forecast, by Ownership (2017-2030)
14.5.7. Brazil
14.5.7.1. Market Revenue and Forecast, by Service (2017-2030)
14.5.7.2. Market Revenue and Forecast, by End Use (2017-2030)
14.5.7.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.5.7.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.8. Market Revenue and Forecast, by Organization (2017-2030)
14.5.8.1. Market Revenue and Forecast, by Ownership (2017-2030)
14.5.9. Rest of LATAM
14.5.9.1. Market Revenue and Forecast, by Service (2017-2030)
14.5.9.2. Market Revenue and Forecast, by End Use (2017-2030)
14.5.9.3. Market Revenue and Forecast, by Outsourcing (2017-2030)
14.5.9.4. Market Revenue and Forecast, by Deployment (2017-2030)
14.5.9.5. Market Revenue and Forecast, by Organization (2017-2030)
14.5.9.6. Market Revenue and Forecast, by Ownership (2017-2030)
Chapter 15. Company Profiles
15.1. Tech Mahindra Limited
15.1.1. Company Overview
15.1.2. Product Offerings
15.1.3. Financial Performance
15.1.4. Recent Initiatives
15.2. HCL Technologies Limited
15.2.1. Company Overview
15.2.2. Product Offerings
15.2.3. Financial Performance
15.2.4. Recent Initiatives
15.3. Tata Consultancy Services Limited
15.3.1. Company Overview
15.3.2. Product Offerings
15.3.3. Financial Performance
15.3.4. Recent Initiatives
15.4. IBM Corporation
15.4.1. Company Overview
15.4.2. Product Offerings
15.4.3. Financial Performance
15.4.4. Recent Initiatives
15.5. Wipro Limited
15.5.1. Company Overview
15.5.2. Product Offerings
15.5.3. Financial Performance
15.5.4. Recent Initiatives
15.6. NCR Corporation
15.6.1. Company Overview
15.6.2. Product Offerings
15.6.3. Financial Performance
15.6.4. Recent Initiatives
15.7. Infosys Limited
15.7.1. Company Overview
15.7.2. Product Offerings
15.7.3. Financial Performance
15.7.4. Recent Initiatives
15.8. Invensis Technologies Pvt. Ltd
15.8.1. Company Overview
15.8.2. Product Offerings
15.8.3. Financial Performance
15.8.4. Recent Initiatives
15.9. Unity Communications
15.9.1. Company Overview
15.9.2. Product Offerings
15.9.3. Financial Performance
15.9.4. Recent Initiatives
15.10. Plaxonic Technologies
15.10.1. Company Overview
15.10.2. Product Offerings
15.10.3. Financial Performance
15.10.4. Recent Initiatives
Chapter 16. Research Methodology
16.1. Primary Research
16.2. Secondary Research
16.3. Assumptions
Chapter 17. Appendix
17.1. About Us
17.2. Glossary of Terms
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