The global healthcare CRM market size is expected to reach around US$ 35.74 billion by 2030 from US$ 10.92 billion in 2021 and is expected to grow at an impressive double-digit rate of 14.1% from 2022 to 2030.
The study includes drivers and restraints of this market. The study provides an analysis of the global healthcare CRM market for the period 2017-2030, wherein 2022 to 2030 is the forecast period and 2021 is considered as the base year.
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Research Methodology
A unique research methodology has been utilized to conduct comprehensive research on the growth of the global healthcare CRM market and arrive at conclusions on the future growth prospects of the market. This research methodology is a combination of primary and secondary research, which helps analysts warrant the accuracy and reliability of the draw conclusions. Secondary sources referred to by analysts during the production of the global market report include statistics from company annual reports, SEC filings, company websites, World Bank database, investor presentations, regulatory databases, government publications, and industry white papers. Analysts have also interviewed senior managers, product portfolio managers, CEOs, VPs, and market intelligence managers, who contributed to the production of our study on the market as a primary source.
These primary and secondary sources provided exclusive information during interviews, which serves as a validation from mattress topper industry leaders. Access to an extensive internal repository and external proprietary databases allows this report to address specific details and questions about the global healthcare CRM market with accuracy. The study also uses the top-down approach to assess the numbers for each segment and the bottom-up approach to counter-validate them. This has helped to estimates the future prospects of the global market more reliable and accurate.
Market Scope:
| Report Coverage | Details |
| Market Size by 2030 | USD 35.74 Billion |
| Growth Rate from 2022 to 2030 | CAGR of 14.1% |
| North America Market Share in 2020 | 30% |
| Customer Service & Support Segment Market Share in 2020 | 25% |
| Base Year | 2021 |
| Forecast Period | 2022 to 2030 |
Market Overview
The global healthcare CRM market size was valued at US$10.92 billion in 2021 and is expected to hit US$ 35.74 billion by 2030, poised to grow at a compound annual growth rate (CAGR) of 14.1% during the forecast period 2022 to 2030.
Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use sectors. These insights are included in the report as a major market contributor.
Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually deployed on cloud or on-premises in the form of operational, analytical and collaborative CRM.]
It includes comprehensive patient management, dashboard and reporting, caregiver management and communication tools. HCRM records the patient’s information, such as medical history, visits, prescriptions and medical bills, into a holistic profile and is also used for scheduling and tracking medical appointments.
It aids in maintaining an updated database about the patients with valuable insights and offer quality support to the customers. As a result, they are widely used across hospitals, clinics and diagnostic centers.
Why should you invest in this report?
If you are aiming to enter the global healthcare CRM market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for healthcare CRM are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030, so that you can plan your strategies to enter this market accordingly.
Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.
Some of the prominent players in the global healthcare CRM market include:
- Salesforce.Com Inc
- Microsoft Corporation
- Oracle Corporation
- PegasystemsInc
- Sage Group Plc
- SAP SE
- SugarCRM
- Zoho Corporation Pvt Ltd
- Cerner Corporation
- Keona Health
Market Segmentation:
By Component
- Software
- Services
By Application
- Customer Service & Support
- Marketing
- CRM Analytics
- Others
By Deployment Model
- On-Premise
- Hybrid
- Cloud
By End User
- Healthcare Providers
- Hospitals
- Ambulatory Care Centers
- Diagnostics & Imaging Centers
- Pharmacies
- Others
- Healthcare Payers
- Private Payers
- Public Payers
Regional Analysis:
The geographical analysis of the global healthcare CRM market has been done for North America, Europe, Asia-Pacific, and the Rest of the World.
The North American Market is again segmented into the US, Canada, and Mexico. Coming to the European Market, it can be segmented further into the UK, Germany, France, Italy, Spain, and the rest. Coming to the Asia-Pacific, the global healthcare CRM Market is segmented into China, India, Japan, and Rest of Asia Pacific. Among others, the market is segmented into the Middle East and Africa, (GCC, North Africa, South Africa and Rest of the Middle East & Africa).
Key Questions Answered by the Report:
- What will be the size of the global healthcare CRM market in 2030?
- What is the expected CAGR for the healthcare CRM market between 2021 and 2030?
- Which are the top players active in this global market?
- What are the key drivers of this global market?
- How will the market situation change in the coming years?
- Which region held the highest market share in this global market?
- What are the common business tactics adopted by players?
- What is the growth outlook of the global healthcare CRM market?
TABLE OF CONTENT
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Healthcare CRM Market
5.1. COVID-19 Landscape: Healthcare CRM Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Healthcare CRM Market, By Component
8.1. Healthcare CRM Market, by Component Type, 2022-2030
8.1.1. Software
8.1.1.1. Market Revenue and Forecast (2017-2030)
8.1.2. Services
8.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 9. Global Healthcare CRM Market, By Application
9.1. Healthcare CRM Market, by Application, 2022-2030
9.1.1. Customer Service & Support
9.1.1.1. Market Revenue and Forecast (2017-2030)
9.1.2. Marketing
9.1.2.1. Market Revenue and Forecast (2017-2030)
9.1.3. CRM Analytics
9.1.3.1. Market Revenue and Forecast (2017-2030)
9.1.4. Others
9.1.4.1. Market Revenue and Forecast (2017-2030)
Chapter 10. Global Healthcare CRM Market, By Deployment Model
10.1. Healthcare CRM Market, by Deployment Model Type, 2022-2030
10.1.1. On-Premise
10.1.1.1. Market Revenue and Forecast (2017-2030)
10.1.2. Hybrid
10.1.2.1. Market Revenue and Forecast (2017-2030)
10.1.3. Cloud
10.1.3.1. Market Revenue and Forecast (2017-2030)
Chapter 11. Global Healthcare CRM Market, By End User Type
11.1. Healthcare CRM Market, by End User Type, 2022-2030
11.1.1. Healthcare Providers
11.1.1.1. Market Revenue and Forecast (2017-2030)
11.1.2. Healthcare Payers
11.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 12. Global Healthcare CRM Market, Regional Estimates and Trend Forecast
12.1. North America
12.1.1. Market Revenue and Forecast, by Component (2017-2030)
12.1.2. Market Revenue and Forecast, by Application (2017-2030)
12.1.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.1.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.1.5. U.S.
12.1.5.1. Market Revenue and Forecast, by Component (2017-2030)
12.1.5.2. Market Revenue and Forecast, by Application (2017-2030)
12.1.5.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.1.5.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.1.6. Rest of North America
12.1.6.1. Market Revenue and Forecast, by Component (2017-2030)
12.1.6.2. Market Revenue and Forecast, by Application (2017-2030)
12.1.6.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.1.6.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.2. Europe
12.2.1. Market Revenue and Forecast, by Component (2017-2030)
12.2.2. Market Revenue and Forecast, by Application (2017-2030)
12.2.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.2.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.2.5. UK
12.2.5.1. Market Revenue and Forecast, by Component (2017-2030)
12.2.5.2. Market Revenue and Forecast, by Application (2017-2030)
12.2.5.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.2.5.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.2.6. Germany
12.2.6.1. Market Revenue and Forecast, by Component (2017-2030)
12.2.6.2. Market Revenue and Forecast, by Application (2017-2030)
12.2.6.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.2.6.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.2.7. France
12.2.7.1. Market Revenue and Forecast, by Component (2017-2030)
12.2.7.2. Market Revenue and Forecast, by Application (2017-2030)
12.2.7.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.2.7.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.2.8. Rest of Europe
12.2.8.1. Market Revenue and Forecast, by Component (2017-2030)
12.2.8.2. Market Revenue and Forecast, by Application (2017-2030)
12.2.8.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.2.8.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.3. APAC
12.3.1. Market Revenue and Forecast, by Component (2017-2030)
12.3.2. Market Revenue and Forecast, by Application (2017-2030)
12.3.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.3.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.3.5. India
12.3.5.1. Market Revenue and Forecast, by Component (2017-2030)
12.3.5.2. Market Revenue and Forecast, by Application (2017-2030)
12.3.5.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.3.5.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.3.6. China
12.3.6.1. Market Revenue and Forecast, by Component (2017-2030)
12.3.6.2. Market Revenue and Forecast, by Application (2017-2030)
12.3.6.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.3.6.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.3.7. Japan
12.3.7.1. Market Revenue and Forecast, by Component (2017-2030)
12.3.7.2. Market Revenue and Forecast, by Application (2017-2030)
12.3.7.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.3.7.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.3.8. Rest of APAC
12.3.8.1. Market Revenue and Forecast, by Component (2017-2030)
12.3.8.2. Market Revenue and Forecast, by Application (2017-2030)
12.3.8.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.3.8.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.4. MEA
12.4.1. Market Revenue and Forecast, by Component (2017-2030)
12.4.2. Market Revenue and Forecast, by Application (2017-2030)
12.4.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.4.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.4.5. GCC
12.4.5.1. Market Revenue and Forecast, by Component (2017-2030)
12.4.5.2. Market Revenue and Forecast, by Application (2017-2030)
12.4.5.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.4.5.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.4.6. North Africa
12.4.6.1. Market Revenue and Forecast, by Component (2017-2030)
12.4.6.2. Market Revenue and Forecast, by Application (2017-2030)
12.4.6.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.4.6.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.4.7. South Africa
12.4.7.1. Market Revenue and Forecast, by Component (2017-2030)
12.4.7.2. Market Revenue and Forecast, by Application (2017-2030)
12.4.7.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.4.7.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.4.8. Rest of MEA
12.4.8.1. Market Revenue and Forecast, by Component (2017-2030)
12.4.8.2. Market Revenue and Forecast, by Application (2017-2030)
12.4.8.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.4.8.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.5. Latin America
12.5.1. Market Revenue and Forecast, by Component (2017-2030)
12.5.2. Market Revenue and Forecast, by Application (2017-2030)
12.5.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.5.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.5.5. Brazil
12.5.5.1. Market Revenue and Forecast, by Component (2017-2030)
12.5.5.2. Market Revenue and Forecast, by Application (2017-2030)
12.5.5.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.5.5.4. Market Revenue and Forecast, by End User Type (2017-2030)
12.5.6. Rest of LATAM
12.5.6.1. Market Revenue and Forecast, by Component (2017-2030)
12.5.6.2. Market Revenue and Forecast, by Application (2017-2030)
12.5.6.3. Market Revenue and Forecast, by Deployment Model Type (2017-2030)
12.5.6.4. Market Revenue and Forecast, by End User Type (2017-2030)
Chapter 13. Company Profiles
13.1. Salesforce.Com Inc
13.1.1. Company Overview
13.1.2. Product Offerings
13.1.3. Financial Performance
13.1.4. Recent Initiatives
13.2. Microsoft Corporation
13.2.1. Company Overview
13.2.2. Product Offerings
13.2.3. Financial Performance
13.2.4. Recent Initiatives
13.3. Oracle Corporation
13.3.1. Company Overview
13.3.2. Product Offerings
13.3.3. Financial Performance
13.3.4. Recent Initiatives
13.4. PegasystemsInc
13.4.1. Company Overview
13.4.2. Product Offerings
13.4.3. Financial Performance
13.4.4. Recent Initiatives
13.5. Sage Group Plc
13.5.1. Company Overview
13.5.2. Product Offerings
13.5.3. Financial Performance
13.5.4. Recent Initiatives
13.6. SAP SE
13.6.1. Company Overview
13.6.2. Product Offerings
13.6.3. Financial Performance
13.6.4. Recent Initiatives
13.7. SugarCRM
13.7.1. Company Overview
13.7.2. Product Offerings
13.7.3. Financial Performance
13.7.4. Recent Initiatives
13.8. Zoho Corporation Pvt Ltd
13.8.1. Company Overview
13.8.2. Product Offerings
13.8.3. Financial Performance
13.8.4. Recent Initiatives
13.9. Cerner Corporation
13.9.1. Company Overview
13.9.2. Product Offerings
13.9.3. Financial Performance
13.9.4. Recent Initiatives
13.10. Keona Health
13.10.1. Company Overview
13.10.2. Product Offerings
13.10.3. Financial Performance
13.10.4. Recent Initiatives
Chapter 14. Research Methodology
14.1. Primary Research
14.2. Secondary Research
14.3. Assumptions
Chapter 15. Appendix
15.1. About Us
15.2. Glossary of Terms
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